Know what every AI agent can access, do and decide before it goes live.

Custom Agent Services helps organizations translate their own workflows, policies and authority structures into agent requirements, tests, approval gates and evidence across platforms and vendors.

Custom Agent Services complements platform-level controls by helping the organization define and validate its own requirements across agents, workflows and vendors.

Identity and ownership

Define business purpose, accountable owner, technical owner and approved users.

Access and authority

Map data, systems, tools, permitted actions, prohibited actions and autonomy.

Evidence and decision

Test realistic scenarios, record exceptions and prepare an evidence-backed deployment record.

Assurance scope

What the organization should define before deployment.

Agent identity and ownership
Purpose and approved use
Autonomy classification
Data, system and tool access
Human approval gates
Delegation boundaries
Logging and evidence
Failure and escalation behavior
Pre-production assurance
Vendor-neutral requirements

The boundary

Custom Agent Services prepares evidence. Authorized owners make the decision.

Custom Agent Services does not certify security, declare regulatory compliance or replace the organization’s business, risk, security, privacy, legal, technology or governance functions.

Primary output

Agent Deployment Record

What was reviewed, what the agent may and may not do, what was tested, which issues remain, who approved deployment and what conditions apply.

View the deployment workflow

Start with the workflow

Bring us one recurring process that should work better.

We will help determine whether it is a fit for a focused agent, a coordinated workflow, an AI workforce or no AI at all.

Discuss a Workflow